How to select the best training provider?
It is needless to say that training is an important element in every organization, irrespective of its size and nature of business and so are the training providers. Different training programs seek to address an assortment of issues that range from process improvement to alignment of goals and imbibing new work methods. While some are designed to enhance technical knowledge, others are conducted to improve performance and efficiency of employees. Whatever the purpose, training seeks to alter the thought process and behaviour of employees. As such, the trainer in charge is faced with quite a daunting challenge.
A good trainer does not merely transfer theoretical knowledge to the trainee. He is required to get them to assess their knowledge level, unlearn their perceptions if necessary, alter their thought process and eventually, bring about the desired change in action. Knowledge, skill and experience are therefore, quintessential qualities in any good trainer. It can be safely said that selecting a trainer or training provider makes for an important decision in the training process. While on the lookout for an effective one, here are a few questions that must be considered to ensure a successful training program.
- Do they understand prevailing industry standards and practices?
No matter what the industry, there is indeed a world of difference between theoretical knowledge and practical implication in the ‘real world’. An important question to consider is whether the trainer understands the functioning of the industry in a practical manner. Often, trainers come with a background that includes many years of service or work in the industry. Such experience is beneficial in that the trainer understands day-to-day problems faced by teams. Practical knowledge of the working environment combined with training skills will help the trainer develop a program that targets actual problems faced by the trainees. For example, a trainer or training provider who has previously worked in a bank will be better equipped to train bankers than one who has worked in the FMCG industry.
- Do they assess trainees to analyse the level of training required?
Training is the process that seeks to bridge the gap between what is and what ought to be. Simply said, no training is undertaken without a goal in mind. In order to assess the level of training required, it becomes necessary to assess the current position of trainees. Depending on the results, an effective training program can be modelled to get the trainees to the desired level of functioning. On the other hand, if training is undertaken without a pre-training assessment, the entire process may be ineffective. Also, with no prior assessment, measuring the impact of training will be impossible.
- What kind of training does he/she specialize in?
Training is an exercise that can be done in many ways. From classroom to online and experiential training, the methods are diverse and varied. Depending on the goal of the training module, the mode of training too needs to be assessed and selected. Where subjects of technical knowledge like policies or new software training is concerned, classroom training makes for the best means as trainees need to be acquainted with the concept, its meaning and implication. However, building team spirit and leadership skills are subjects that require experiential training. While some trainers excel at classroom sessions, others may be great at managing large groups in an outdoor setting. Thus, it is important to find a trainer who is skilled not only in a subject, but also in a mode of training.
- Does he/she offer customized content?
In a competitive and demanding work environment, every team and every organization faces a different set of challenges and obstacles. In such a scenario, it is difficult to find a training module that fits all situations and all groups of trainees. Thus, it becomes quintessential for a trainer to be able to customize his/her training module according to the group and its individual requirements. What is true of one team is never true of another and it is this difference that must be addressed while designing a training program.
- Is progress monitored?
No training is justified unless it results in change in performance. While this is a unanimously accepted principle, few trainers are able to quantify or even assess the progress of trainees. Even with a qualitative aspect to it, trainers must be able to provide end to end solutions in as far as a training program is concerned. Pre and post training assessment is just as important as the training program itself and a good trainer will be able to track and assess the change in trainees.
Selecting a trainer or training provider can make or break the purpose of a training session. A good trainer can be identified by his/her capacity to get trainees to a better level of performance, either individually or as a team. At Le Paraguas, each of our trainers is thoroughly skilled and experienced in specific aspects of management. With a host of skilled trainers that come from diverse backgrounds, we pride ourselves on training programs that make a marked difference in the performance of your team and organization.