Emotional Intelligence (EI) or social intelligence is a people-oriented concept that has a significant bearing on the performance of an organization. EI is in simple terms, the ability to identify and deal with one’s own and other people’s feelings and emotions. Self-awareness and regulation along with motivation, empathy and social skills are just few of the emotional aspects of every team and organization that have a direct bearing on effective performance.
People make up a team and an organization. Every organization is created with the intention of catering to the needs of customers – another group of people that is made up of unpredictable personalities, needs and emotions. Every business is dependent on its employees, customers and suppliers. These very people constitute the most complicated element to manage. Every person is different in terms of emotions, competencies and intelligence. As such, it is a challenge to bring together people of different temperaments and thought processes and furthermore, to unite them with a common goal and objective. Training in emotional intelligence seeks to address these complex webs of relationships and behavioural patterns.
Emotional intelligence comprises of 4 traits:
- Self Awareness
Every individual recognizes one’s emotions, feelings, strengths and weaknesses.
- Self Management
The ability to control one’s behaviour and emotions, along with accommodating with team mates, customers and other stakeholders.
- Social Awareness
This element comprises of sensitivity to the needs, feelings and emotions of other people.
- Relationship Management
The all-important trait that defines one’s relationship with other people in an organization and outside. It includes conflict management, communication and even team spirit.
There is no one way to train for better emotional intelligence. As every person is different, every team is different. Each group of people faces its own conflicts and issues, challenges and obstacles. We, at The Le Paraguas however believe that a systemized training program that is tailored to suit the specific needs of a group can be an effective tool in nurturing a team of exceptional performance and standards. An optimal process of training that is sure to have a significant impact on performance comprises of the following phases:
- Preparation for Change
The foundation of a good training lies in an impeccable assessment. Training for emotional intelligence is quite different from that of technical or any other kind of generic training. 2 aspects make this form rather challenging. The first is that it is very difficult to identify specific areas of emotional training. A lot of research and assessment goes into identifying and assessing requirement. The second challenge lies in the fact that there may be a lot of skepticism in undertaking this training itself. After all, an attempt to change the very nature, habits and behaviour of a person is no mean task.
The actual training sessions must begin only after trainees are ready and willing to adapt to a changing environment. Encouraging participation and case studies that help trainees identify with common issues of behaviour and feelings. Training as a program, must be developed to suit and cater to individual needs. The program must be directed at self-driven change and further complimented with inter-personal relationship development. A holistic approach that sensitizes and makes employees aware of behavioural nuances must be the target of the training program.
- Implementation and Transfer
Implementation of training in everyday work life is the next crucial step in emotional intelligence training. The management must play an important role in this phase by encouraging and promoting the use of skills acquired during training. It has been observed in a number of organisations that emotional behaviour has changed significantly when top management has led the way of change by example.
The final phase of training is undertaking a feedback session. One of the best ways to measure the impact training has had on behavioural patterns and attitudes is by taking a feedback at a 360 degree level. Often, people are not the best judges when it comes to assessing their personal behaviours. It is therefore, imperative that opinions of colleagues and higher ups are sought when assessing the impact or change in emotional intelligence.
We, at The Le Paraguas have compiled and created modules that can be further tailored to suit every team’s specific requirement. Whether classroom or outbound, our training sessions are designed to experientially make trainees aware of their emotional intelligence. Several techniques, games and activities are designed and conducted by our specialized trainers to bring out the best in employees.