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Mid-Level Managers


The semi-executive management position of a mid-manager is an important link in every organization. The term mid-manager usually refers to that hierarchical position that lies between the senior and junior levels of management. With at least two levels of reporting junior staff, a mid-manager plays an essential and indispensable role in the hierarchical structure. In most organisations, a mid-manager is required to perform the following functions:

  • Channel of communication

Acting as a connecting link, the mid-manager ensures a two-way communication process. On the one hand, he acquaints the senior management with issues faced at the ground level; problems encountered by the junior staff and suggestions on improvising existing processes. On the other, he relays information on decisions and targets set forth by the senior management and ensures its successful implementation.

  • Strategy

This function involves the analysis of prevailing circumstances and developing strategies to ensure effective performance and achievement of set goals and targets.

  • Technical

Being in charge of day-to-day activities, a mid-manager is entrusted with the responsibility of ensuring implementation and compliance of policies – be it technical or process-oriented.

In order to carry out the above mentioned functions effectively, it is imperative that a mid-manager possess the managerial qualities of leadership, decision making and performance management. As such, training becomes essential. Honing the skills of the middle management is the key to effective internal communication and strategic implementation.

Training Mid-Managers is a two-fold program. While one side of the program deals with the manager’s outlook and perspective, the other concerns technical and team-based issues and problems.

A typical Training program in this regard covers the following areas of concern:

  • Identifying Challenges

This could cover an array of issues ranging from personal demotivation to team-based issues. Often, managers carry on day-to-day activities without paying any heed to recurring issues. Training is essential in helping managers identify their area of problem. It could refer to obstacles faced in relevant processes, co-ordination among various stakeholders or coping with expectations of the senior management.

  • Planning, Strategising and Implementation

Once a problem has been identified, it does not merely suffice to acknowledge the same. Steps must be taken to overcome issues and develop processes that are well-equipped to handle uncertainties and challenges. Planning is a skill that is easier recommended than implemented. Training in this aspect will ensure that mid-managers are capable to identifying a problem and dealing with it effectively in order to achieve goals.

  • Building relationships

A mid manager’s job is a rather complex one. His job profile includes a technical as well as the more challenging behavioural aspect. While achieving goals through strategy is important, a mid-manager overlooks the functioning of a team that is subject to human emotions and conflicts. Striking a balance is what poses to be a great challenge to these mid-managers. A training session is essential to help them develop a framework around which they can work toward success and overall team development.

  • Developing Managerial Skills

As mentioned previously, a mid-manager is required to possess the qualities of a leader. Effective decision making, conflict management, strategy development and responsibility are just some of the attributes that are essential in this work environment. Training sessions help hone skills and enhance leadership attributes. Case studies, activities and classroom sessions can be formulated to instill in mid managers a sense of motivation and leadership.

Just as no two people are the same, we believe that no two teams are the same. Every team has a different set of problems based on the industry it works in, the goals they aim to achieve and the members that comprise the team. There is, therefore no definitive or general program for training of mid-managers. Each program is designed to address specific problems and suit different scenarios.

Our team at The Umbrella comprises of experts from various fields. Having worked in the corporate sector, our trainers are well acquainted with real-time issues. Further, our programs are designed in collaboration with our clients in order to create an effective and worthy training session. We believe that training can make a significant difference in performance and our techniques are designed keeping this goal in mind. From outdoor training to classroom sessions and case studies, our methodology covers a wide range of training programs that will bring out the best in mid-managers and the teams they head.

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